Last Updated: August 2026
At Direct to You, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or interact with our wholesale services.
1. Information We Collect
We may collect the following information:
- Name
- Company name
- Email address
- Phone number
- Business address
- Trade account application details
- Enquiries submitted through our contact forms
- Website usage data, including IP address, browser type, device information, pages visited, and cookies
2. How We Use Your Information
We use your information to:
- Process trade account applications
- Respond to enquiries and customer support requests
- Provide information about our products and wholesale services
- Improve our website and user experience
- Send newsletters and marketing communications (where you have opted in)
- Comply with legal and regulatory obligations
3. Trade Account Applications
Information submitted through our Trade Account Application is used solely to assess your eligibility for a wholesale account and to manage our business relationship.
4. Marketing Communications
If you subscribe to our newsletter, we may send you updates about new products, promotions, industry news, and company announcements.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
5. Cookies
Our website uses cookies to improve functionality, analyse website traffic, and enhance your browsing experience.
You can manage or disable cookies through your browser settings.
Please refer to our Cookie Policy for more information.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers who help us operate our business, including:
- Website hosting providers
- Email marketing platforms
- Analytics providers
- Payment service providers (where applicable)
- Delivery and logistics partners
These providers are required to keep your information secure and confidential.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain business records.
9. Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of the personal information we hold about you
To exercise these rights, please contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of external websites.
We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be published on this page with the revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Direct to You
Email: info@directtoyou.co.uk
Website: https://directtoyoulimited.co.uk/